Hi. We're NextPaw.
We're a company that loves to help pet professionals grow their business. We build pretty awesome cloud technology that helps businesses stay connected with new and repeat customers, and back it up with our heroic Customer Success team. We're on a mission to help pet businesses connect with pet parents in their local markets.
Empower local pet retailers to succeed in their mission to provide quality product and education to local pet parents.
Be the technology that elevates every interaction between local pet stores and the pet parents they serve.
This is how we reach our mission and vision.
Serve the customer.
We hold the customer above all else, with the same warmth and generosity that they give in their pet store. Their goals are our goals. Their success is our success. Trust the customer more than you trust yourself.
Innovation is born from simplicity. Over-complication is a product of ambiguity. Do the work to make everything effortless for the pet professionals we serve and peers we collaborate with.
Every action and decision should be vetted with the lens of what impact it has. Empty trends are distractions. Provide support. Inspire results. Avoid raising problems without proposing solutions.
This is your company.
Ensuring we are fulfilling our mission to pet professionals, and that we do it well, is your job - no matter what your title or the task is. Trust and community come through accountability. We are all owners.
Be an expert.
Know the industry, know the customer, know the product, know the story, know the facts, know the technology - and if you don't, figure it out before you're asked. Master your domain on behalf of your team and customers.
Data informed, spirit driven.
Our strategy is rooted in measurable insights. Information may guide us, but we never forget that we're building for humans. We don't allow dogma to replace the meaningful experiences that are born out of intuition and empathy.
Embody a genuine confidence that is felt, not heard. Transparency earns respect, partnership and collaboration.
Excellence is in the details.
Be relentlessly detail-oriented because that is what separates good from excellent. Good enough is never enough. Go above and beyond. Once you get there - go higher.
Low burn, high velocity.
Run, fall, get up, brush off, learn, repeat. Everything, except speed, can be iterated on. Be resourceful. Do more with less.
Work at NextPaw
We're driven and excited by growth and collaboration, and always looking for new team members who support our mission and vision. We also enjoy paint nights, office pinball, and competitive ping pong tournaments!
Join Our Team