Frequently asked questions about NextPaw.


Our websites are hosted on our own proprietary CMS which is built to be intuitive for pet store employees.
No, you will always own your own domain name. When you're ready to launch your site, we'll help ensure your new site displays on your domain.
No, but you can easily create your own custom email address with Google for Business.
NextPaw websites are Level 1 PCI compliant and use a 128-bit encryption for guaranteed security. A Secure Socket Layer (SSL) is enabled on every page.
You will receive a personalized online training session before your website launches and additional training for you or employees as needed. In addition, we offer email support 7 days per week and have an online support database for frequently asked questions.


Your new site will be created by the NextPaw Design Team who specialize solely in creating pet store websites that make a powerful first impression and help convert visitors into paying customers.
Yes. Every NextPaw website is mobile friendly and responsive, ensuring your website experience adjusts according to the device your visitor is using.
Yes. You'll find best practice SEO features, like customizable URLs and meta titles, robust menu options, optimized page structures, and more in every NextPaw website. What really makes us different, is our on-going SEO efforts. Our approach will continue to impact your website and brands online presence in order to put you in front of even more local pet owners who are searching for what you offer.
We cut your costs and save you time by becoming your personal website management team. Anytime you need revisions made to your website, or additional pages added, simply let us know using your personalized website revisions dashboard and we'll get the job done quickly. No more being charged for every hour or update, and no more spending the time yourself to try and figure it out. We help you put your next paw forward!
Every website online is based on a template, and then customized to a business. We have created pet industry-specific templates from the ground up to deliver exceptional experiences to website visitors. Our websites are developed and optimized to deliver increased search engine rankings, more user engagement, and more customer actions in the form of phone calls, website clicks and direction requests to your store.


Yes, NextPaw can integrate Mailchimp or Constant Contact
Yes, NextPaw can integrate with several email marketing services. If you are using MailChimp, Constant Contact you'll have an even deeper level of integration available.
We will [optionally] add hyperlinked social media icons to your website as well as an Instagram or Facebook feed that pulls your latest posts. In addition, when you add an event or promotion to your site in the backend, you can simultaneously push those posts to Google and other websites. Also, every content item on your website (posts, events, promotions, news) has easy sharing functionality for site visitors.
We currently are only serving pet professionals in the United States. We have several countries we are looking at for continued expansion. If you have an interest in working with NextPaw, please contact us.


You will need to provide, at a minimum, a logo, brands list, product options, and services list in order to get started with the design process. Sharing additional branding is encouraged as well, especially high resolution photography. We provide an efficient process to provide us this information in less than 30 minutes on average.
We are currently providing free logo design for new customers who do not have a logo. This will only be for a limited time, so as long as you are seeing this message and join NextPaw, we will help design you a new logo for free if you do not have one.
Photos on your NextPaw site should be between 500KB and 800KB in order to ensure fast load times. Resolution varies depending on how the images are being used. The file types we recommend are .jpeg and .png. If you do not have professional photography, we have access to a collection of high-resolution stock photos as a placeholder until you have professional photography of your own available.
Yes. Our websites support video content that can be displayed in the main image gallery or embedded into the website. Video has to be hosted on Vimeo/YouTube, should be under 1 minute, and shot at a 16:9 aspect ratio.


As soon as you sign up, a dedicated designer and project manager start working to prepare your site so you'll be getting value from day one.
You can cancel anytime, providing 30 days notice, by contacting our support team.
It is up to you to pay month-to-month or 12 months upfront. We give you 2 months for free when you pay 12 months upfront providing significant savings.
Payments are made automatically with a credit or debit card.