Google is temporarily removing some features from Google My Business as a result of limitations caused by the COVID-19 situation.
“During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.”
For the time being, these features will be temporarily limited or removed.
Reviews & Q&A
Google My Business will not be publishing any new reviews, review replies, or new Q&A until further notice. Existing reviews, review replies, and Q&A will still be visible.
Presumably, any newly submitted reviews, replies, and questions will eventually be published when Google has the resources to do so.
In a statement from our co-founder, Brandon Swenson gave his thoughts on the decision to restrict these features:
“Right now this is a good thing. The last thing a pet retailer needs is an angry customer venting online in a review or a question about a situation they didn’t like related to COVID-19 and a local business response. Google is still allowing reviews, and NextPaw captures every review no matter what, we will continue to keep an eye on things as the current situation develops.”